GRIEVANCE AND APPEALS
Cornerstone/Hernandez Home AFC, Inc. is committed to making all persons served feel comfortable and happy with their personal experience within the home.
Cornerstone/Hernandez Home AFC, Inc. residents are given a copy of the grievance and appeals policy which identifies both the informal and formal methods of filing a complaint regarding their care.
The care coordinating team will ensure that the consumer is communicated the grievance policy in a way that is understandable and furthermore, they understand the process.
CLICK HERE TO DOWNLOAD THE POLICIES